Products are normally offered in the quantities specified online. We do, however, offer a handful of SKUs in single units for you to buy for your initial evaluation before placing a full order. Our regular volume buyers can purchase single units for their initial testing offline. If you would like additional information on selected products to help with evaluation or are considering buying some samples for evaluation, please contact Customer Service for assistance at gsdservice@globalsourcesdirect.com.

Yes, we do. We also accept telegraphic transfer (T/T) payments for orders of US$3,000 and up.

Shipping costs vary according to your registered country. By default, the initial estimated shipping cost you see in your shopping cart is based on air shipment to the United States (USA). The system will indicate your actual shipping cost once you checkout and before you commit to the purchase.

Generally, shipping to the UK and other Western European countries is slightly more expensive than to the USA. And shipping to Australia and New Zealand is slightly less expensive than to the USA.

The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. The following links contain customs information for selected countries:

• USA
• UK
• Australia
• New Zealand

To provide you with more shipping flexibility, Global Sources Direct offers two shipping options: Courier and Self-Pickup from Hong Kong.

Selecting the Courier shipping option means we will ship your orders through DHL or FedEx.

The benefits of choosing Courier:

• Quick door-to-door delivery (10 or fewer days)
• Fast turnaround time to start reselling your products
• Worry-free customs and logistical process – the courier company provides customs brokerage services in most cases
• Hassle-free experience – let the expert international courier companies handle your orders for you

Selecting Self-Pickup means you will use your own freight forwarder or your company's courier account to ship your orders. This is a good option for buyers who have regular shipments leaving from Hong Kong. You pay the cost of shipping directly to your delivery agent and a small warehouse handling fee to Global Sources Direct. If you choose this, we would contact you to get your freight forwarder's company name, contact person, and address or your courier account number to arrange the pickup of your shipment from our Hong Kong warehouse.

The benefits of choosing Self-Pickup:

• Orders are shipped according to your regular FOB HK shipping schedule
• No extra shipping cost since you are doing volume ordering from other sources in China
• Your customs brokerage company can easily handle your purchases from us and other sources
• Immediate possession of your products in Hong Kong

You can select your shipping option on the Checkout page. If you select Self-Pickup from Hong Kong, our customer service officer will contact you within 1-2 business days to coordinate the pickup from our Hong Kong warehouse. A small warehouse handling fee will be charged.

Your goods will be shipped three (3) to four (4) business days after the payment has cleared. It will take another three (3) to five (5) business days for delivery. Total delivery time, including preparation time for shipments and shipping time, is typically up to ten (10) business days.

A Shipping Confirmation e-mail will be sent to you advising you of your air waybill number once your shipment has been dispatched. There are some rare instances where shipments will be held at Customs, and this may prolong the delivery time. Please note that this is beyond our control.

Global Sources Direct, a business unit of Global Sources, lets small- to medium-sized importers buy direct from China manufacturers. Our expert team locates the best ready-to-export products at low factory prices. Then we offer these products online — direct to customers. Customers get the preferred pricing usually available only to big importers. Plus customers can purchase at a volume that makes sense for their respective needs.

There are many products available at our Global Sources Direct web store. Products range from consumer electronics to general merchandise, premiums to DIY products. Visit our web store today at www.globalsourcesdirect.com to see our full range.

If you can't find what you are looking for at our web store, please let us know. We take our customers,feedback seriously. Our merchandising team will endeavor to find the products you want, and if they fit our product mix, we will offer them online to our buyer community. The more you tell us, the more we can improve our offerings for you.

Our affiliate program is free and open to all. Please visit our affiliate program tab and follow the directions to submit your application/inquiry. We provide 2-3% commission plus two monthly performance bonuses on customers' shipped purchases you send our way.

Our terms and conditions are so important to us and our buyers that we prominently display them on a separate tab on our web site. Kindly visit it to learn more about payment; transfer of risk and title; shipping and handling; duties and taxes; certifications; product availability; return policy; system outages; applicability; disclaimers; buyer's warranties and indemnities; cooperation in legal or regulatory proceedings; other terms and conditions; and contact details.

Ordering products on Global Source Direct is a simple, straightforward process. First, search for the products you want to buy, read their product profiles, add them to your shopping cart, and then register with us to complete the rest of your online shopping process. We accept credit card, PayPal, and T/T payments. We have a Live Chat function in the checkout process to help answer any questions you might have. The following tips will help speed up your online buying process.

The following tips will help speed up your online buying process.

1. Adding Items to Cart

• Click on "Add to cart" for your selected products
• If you have more than one item, continue shopping and adding to cart
• When done shopping, click on "View Cart" and update the quantities if necessary before checking out

2. Checking Out

• On the Shopping Cart page, click on "Check Out"
• If you are a returning customer, you will be asked to log in. Please use your Global Sources Direct account to log in there
• For new customers, please register with your contact and billing details in order to continue the checkout process
• On Invoice/Receipt page, check that all billing and shipping details are correct before clicking on "Pay Now" or "Confirm Order"
• Take note of the invoice number found on the order confirmation page
  

All products displayed on Global Sources Direct are available for immediate purchase unless otherwise stated. Please note some products do have lead times, and we have noted them in their product profiles. Please allow up to 7 working days for some products. Products that are out of stock are still displayed but have a clear "restock alert" message on them.

For products with "restock alert" messages, kindly send us an email to gsdservice@globalsourcesdirect.com to advise us of your serious interest. Finally, we have a category called "Archived Products”. This category contains all the products that were previously active and had stock. You may still order from this category, but kindly allow for a longer lead time since they will be made to order by our vendors. Lead times can range from as few as three (3) days to as many as seven (7) days.

Should you wish to purchase more than the available quantities shown online, please send us an email to volumesales@globalsourcesdirect.com. We will follow up accordingly, and if the quantity you want to buy is large enough, you will get a volume discount.

It is the buyer's responsibility to understand the import requirements and restrictions in his/her own country before committing to an order. Global Sources Direct cannot be responsible for items held by the recipient's Customs for whatever reason. Our Customer Services team is happy to answer any questions you may have regarding a product's specifications or certifications to help you decide whether the item is suitable for import into your country or not.

We endeavor to source only products that have full certification (CE, UL, FCC, RoHS, etc), however, there are some products that do not require it. We fully disclose product certifications in their respective product profiles. Should you wish to purchase a product without the certification you need, kindly send us an email to gsdservice@globalsourcesdirect.com, and we will check with our vendors on its availability.

To check your order status, please go to the Members Area on the left-hand navigational bar and login into your account. Once logged in, you will see your Account History. Click on it and it will display your transaction history. To view the details of your order, click on the date of the order.

If your order has not been processed, we can cancel it and give you a full refund. Please contact gsdservice@globalsourcesdirect.com with your request. If your order has already been released to our warehouse for processing, we regret that we cannot accept the cancellation. Thank you for your understanding. Minimum Order Quantity (MOQ)

The minimum order quantity is 1 case per order, and we have no maximum order quantity. You may order as few or as many as you want. Should you wish to order in bulk, we can offer you volume pricing. Please write to us at volumesales@globalsourcesdirect.com with your inquiry.

If you are interested in ordering more than a few cartons of an item, we may be able to offer you some volume price breaks. Please contact us at volumesales@globalsourcesdirect.com and indicate the SKU and quantity required for a quotation.
Sample Purchase

Products are normally offered in the quantities specified online. We do, however, offer a handful of SKUs in single units for you to buy for your initial evaluation before placing a full order. Our regular volume buyers can purchase single units for their initial testing offline. If you would like additional information on selected products to help with evaluation or are considering buying some samples for evaluation, please contact Customer Service for assistance at gsdservice@globalsourcesdirect.com.

Products that have demonstrated excellent sales, high global demand, and great quality and pricing are considered featured products. We select these products weekly from our online store and reliable vendors. From our pool of featured products, we will further select products for special promotions and products of the week which we will send out to you in electronic direct mails (eDMs) and posted online under "Featured Products". These products,volume pricing, production lead times, and delivery dates are renegotiated with our suppliers so you can receive the products faster and at a lower cost. We will inform you of our promotion period in order for you to pre-order the products you want at the quantity you want.

We then aggregate the orders, give them to our factory, do 100% quality control, and ship them out to you less than 14 days later. Therefore, as a smaller volume buyer, you can effectively buy direct from China through Global Sources Direct. You save money because the prices we give you are based on large quantity orders. As a result, you get excellent products with shorter lead times and great pricing that you can then turnover quickly at a good margin without carrying excessive inventory.

We accept credit card, PayPal and telegraphic transfer (T/T) payments. For more information, please contact Customer Service at gsdservice@globalsourcesdirect.com. T/T payments are required for orders of US$3,000 and up.

Global Sources Direct is committed to preventing identity theft of our customers. In order for us to ensure that your credit card has not been stolen and is being used without your knowledge, we require that your billing address be the same as the one on your credit card. If you have a legitimate reason for these two addresses not matching, kindly send us an email at gsdservice@globalsourcesdirect.com with your details.

If you wish to find out the shipping cost for one or more products to your location, please add the item(s) to your Shopping Cart. An estimated shipping charge will appear based on air courier shipment to the USA. The system will indicate the actual shipping cost once you checkout and before you commit to the purchase.

Generally, shipping to the UK and other Western European countries is slightly more expensive than to the USA. And shipping to Australia and New Zealand is slightly less expensive than to the USA.
The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. The following links contain customs information for selected countries:

• USA
• UK
• Australia
• New Zealand

We use DHL and FedEx Air Express. If you would like to buy shipping insurance for your order, please pay an additional 2% of the product cost or US$10.30, whichever is higher. Please contact Customer Service at gsdservice@globalsourcesdirect.com with your order invoice number after you have placed your order to request for shipping insurance.

We use DHL and FedEx Air Express as our courier service providers.

To provide you with more shipping flexibility, Global Sources Direct offers two shipping options: Courier and Self-Pickup from Hong Kong.

Selecting the Courier shipping option means we will ship your orders through DHL or FedEx.

The benefits of choosing Courier:

• Quick door-to-door delivery (10 or fewer days)
• Fast turnaround time to start reselling your products
• Worry-free customs and logistical process – the courier company provides customs brokerage services in most cases
• Hassle-free experience – let the expert international courier companies handle your orders for you

Selecting Self-Pickup means you will use your own freight forwarder or your company's courier account to ship your orders. This is a good option for buyers who have regular shipments leaving from Hong Kong. You pay the cost of shipping directly to your delivery agent and a small warehouse handling fee to Global Sources Direct. If you choose this, we would contact you to get your freight forwarder's company name, contact person, and address or your courier account number to arrange the pickup of your shipment from our Hong Kong warehouse.

The benefits of choosing Self-Pickup:

• Orders are shipped according to your regular FOB HK shipping schedule
• No extra shipping cost since you are doing volume ordering from other sources in China
• Your customs brokerage company can easily handle your purchases from us and other sources
• Immediate possession of your products in Hong Kong

You can select your shipping option on the Checkout page. If you select Self-Pickup from Hong Kong, our customer service officer will contact you within 1-2 business days to coordinate the pickup from our Hong Kong warehouse. A small warehouse handling fee will be charged.

Your goods will be shipped three (3) to four (4) business days after the payment has cleared. It will take another three (3) to five (5) business days for delivery. Total delivery time, including preparation time for shipments and shipping time, is typically up to ten (10) business days.

A Shipping Confirmation e-mail will be sent to you advising you of your air waybill number once your shipment has been dispatched. There are some rare instances where shipments will be held at Customs, and this may prolong the delivery time. Please note that this is beyond our control.

We ship to most countries. If for whatever reason we cannot ship to your location, our Customer Service representative will contact you.

Our shipping carriers do not ship to P.O. Box addresses. You must provide us with an actual physical address to which our air carriers can ship the products.

Buyers in the following locations can use this service: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK.

Regularly scheduled shipments will be publicized on our website. Please check our schedule for future shipping dates.

You’ll receive your orders within 38 days of payment. Processing and shipping preparations take up to 12 days, followed by 21 days in ocean transit. Then, customs clearance and shipping to your exact location can take as many as 5 days.

Your total payment to us will contain a VAT and import duty payment of 25% of the total product value , so that we can handle all customs clearance issues for you. If import duties are less than 25% of the product price, we will refund the difference to you.

EU Ocean Shipping is not a standard shipping option available through our website. To place an order, select products from our online store, note the SKUs and quantities that you want, and then send the information to EUshipping@globalsourcesdirect.com. Our customer service representative will contact you to confirm the total cost and process the order.

After your order ships out from Hong Kong, we will email you with the appropriate scheduling details. If you have further questions, just send us an email at EUshipping@globalsourcesdirect.com and we’ll be happy to answer them.

All of them! However, you may wish to look at some of the larger items (provide link if possible) we have that are more suitable for ocean shipping.

Yes, the size of your order must be at least 0.05CBM, or 50kg.

All of the same payment options still apply: credit card, Paypal, or T/T.

Shipping insurance at a rate of 0.25% the product value will be added to the freight cost. If the shipment arrives damaged, partially lost, or doesn’t arrive at all, a claim will be made to the insurance company for compensation with a US$250 deductible.

You do not need to register your information on our site until you decide to buy from us. Registering with us ensures your purchase history is recorded for your easy reference and that you get our new product alerts and eDMs to stay ahead of your competition. We do not sell, in part or whole, your information to third party companies.

To register with us, go to the Members Area on the left-hand navigational bar, and then click "Register" to enter the registration page. Follow the instructions to register. Should you experience any problems, please contact us at gsdservice@globalsourcesdirect.com.

No membership is required to visit our web store. Should you wish to seriously purchase anything from us, we ask that you register your information after putting your products in your shopping cart or else your checkout process cannot be completed. We do not sell, in part or whole, your information to third party companies. Should you experience any problems, please contact us at gsdservice@globalsourcesdirect.com.

We only have online registration at our web store. Please visit us as often as you like, and when you are ready to order, please register your information in order to complete your checkout process.

To register with us, go to the Members Area on the left-hand navigational bar, and then click "Register" to enter the registration page. Follow the instructions to register. Should you experience any problems, please contact us at gsdservice@globalsourcesdirect.com.

For security reasons, the password is encrypted. Therefore, we are unable to disclose this information. Please obtain a new password at http://www.globalsourcesdirect.com/servlet/Lost.

Enter your name and email address. Then click the "Submit" button. A new auto-generated password will be sent to you via email shortly. You can then login using your login name and new auto-generated password. As the password is case sensitive, you may want to cut and paste it from the original email. Remember to delete any additional spaces.

No, you cannot use your Global Sources login name and password on Global Sources Direct. Because we value the unique demands of our customers compared to GSOL users, we use a different database system in order to provide more focused and specific services. You must register again on GSD, and once registered, your profile and account history will be stored in our database. This will make your shopping experience with us easier and faster the second time around.

Customers may return products to us within 15 days of receipt if products are defective. Please contact our Customer Service department at gsdservice@globalsourcesdirect.com with details of the problem and to get a Returned Authorization Number (RMA) before returning the items back to us.

Customers are advised to check all of their products and packing upon receipt of delivery within 30 days, which is DHL's claim period. If it exceeds 30 days, DHL will consider all transport-related claims invalid.

Because we value your business, we strive to always provide you with high service and product quality. To learn more about our commitment to quality, please visit our Quality Statement and Welcome pages.